Delivery & Pickup Process

Provide your cruise line, ship name, departure date, and port terminal in your Rental Agreement. This allows us to schedule your delivery and pickup within the port's operational windows.

Go Rolling Waves makes every possible effort to pre-deliver your rental unit to the port in advance of your arrival for self pick-up. You will receive confirmation of your unit's designated location prior to your arrival date.

A valid, government-issued photo ID must be uploaded to your Rental Agreement prior to delivery. Curbside deliveries must be scheduled a minimum of 15 days in advance. The renter must present valid photo ID to the GRW delivery technician at the time of handoff. This is required for all handoffs without exception.

Pickup on debarkation is subject to GRW scheduling and availability. To streamline this process, each rental unit is equipped with a Realtor-style lockbox for self drop-off.

For self pick-up and drop-off customers — upon debarkation, please complete the following steps before leaving the port:

1. Return the unit to its original pick-up location.
2. Secure the key inside the lockbox.
3. Photograph the key secured in the lockbox.
4. Take several photographs of the unit and surrounding area — including background landmarks — so our drivers can reference the exact location.
5. Text all photos immediately to (772) 494-1214 or (772) 356-4578 before departing the port.

These photos serve as your drop-off receipt and proof of return, relieving you of further liability for the unit. We strongly encourage renters to complete and send these photos prior to leaving the port area.

Please inform your rental property, VRBO, Airbnb, or hotel that you will be receiving a delivery prior to your arrival date. Advance notice to the property helps streamline the delivery process and ensures our technician is not delayed at check-in.

In your Rental Agreement, include the full name, address, and any access or gate code information for your vacation rental or hotel. If coordinating through a property manager or front desk, please note that as well.

We schedule delivery to coincide with your expected check-in. If your check-in time changes, please notify us as soon as possible so we can adjust accordingly.

Our technician will deliver equipment to an agreed-upon location within or adjacent to the property — typically a ground-floor unit, designated entryway, or lobby area. We will confirm this with you in advance.

At checkout, please return your rental unit to the front desk, concierge, or bell desk at your hotel or rental property. Text the name of the staff member receiving the unit on your behalf to (772) 494-1214 or (772) 356-4578. This text serves as your pickup receipt and releases you from any further obligation or responsibility for the rental unit from that point forward.

Include your full delivery address and any relevant access information — gated entry codes, building numbers, or preferred placement locations — in your Rental Agreement.

Our team will reach out to confirm a delivery window. We ask that someone 18 or older be present at the time of delivery to receive the equipment and acknowledge its condition.

Our technician will deliver, set up, and walk you through the operation of your equipment. Please allow 10–20 minutes for this process. We do not leave until you are confident and comfortable.

At the end of your rental period, we will coordinate a pickup window that works for your household. Equipment should be clean, fully charged (if applicable), and ready for retrieval at the agreed time.