Documents & Guides
Mobility Device Troubleshooting Guide
Step-by-step tips for common scooter issues — battery seating, key/power problems, circuit breaker resets, free-wheeling lever, and more. Every unit is inspected before delivery, but this guide has you covered if questions arise.
Beach Wheelchair Guide
Everything you need to know about using your beach wheelchair rental — access tips, terrain guidance, safety recommendations, and how to get the most from your experience at Florida's beaches and shoreline destinations.
Terms & Conditions
Our full rental terms covering payments, cancellations, security deposits, damage policies, delivery procedures, and your privacy rights. Please review before or after booking.
Rental Agreement
Review or sign your GRW Rental Agreement online. This document outlines responsibilities, usage conditions, and return expectations for all rented equipment.
Delivery & Pickup Process
Learn what to expect on delivery day — arrival windows, setup assistance, and our pickup procedure. We deliver to homes, hotels, cruise ports, and more across Florida's East Coast.
Quick Scooter Tips
- 1Charge the unit every night — even after light use.
- 2Remove the key before plugging in the charger.
- 3Confirm the free-wheeling lever is LOCKED before riding.
- 4If unresponsive after idle: remove key, wait 30 sec, reinsert.
- 5In heat or humidity, move to shade and rest before resetting.
- 6Circuit breaker button is the small raised bubble on the battery pack.
Still Have Questions?
Our team is here to help — call, text, or email us any time.